Every feature. One platform.

M

Maya — AI receptionist

Answers your business line 24/7 — books, qualifies, escalates.

What she doesPicks up inbound calls, understands what the caller needs, captures details, and either books, quotes, or texts a follow-up. Sounds like a person from your franchise — not a phone tree.

Where you see itEvery call shows up in your Inbox with a live transcript, intent tag, and the action Maya took.

↻

Proposal recovery

Stalled high-value quotes get an automated Maya nudge.

What it doesRaabet scores stalled proposals on $ value + recency + customer fit. The top-ranked ones trigger a Maya re-engagement session — a friendly follow-up, an objection check, a re-offer of consult time.

◉

Caller recognition

Knows when a returning customer calls back.

What it doesMatches caller ID against your customer history. Maya greets the Murphys by name and references their install — not "how can I help you today?"

↑

Smart escalation

Knows when to step aside for a human.

What it doesFrustration, complex pricing questions, irate customers, or anything outside her playbook — Maya pages an owner-defined contact instead of guessing.

Where you see itEscalations land in Today with full context. You decide who handles it.

⟿

Route-aware booking

Maya books with your schedule — avoids traffic, groups nearby jobs.

What it doesWhen Maya offers a customer a time, she's already checked drive time from the previous job, current traffic, and what's nearby on the dispatch board. The slot she offers is the one that fits your route — not just an open square on the calendar.

Where you see itEvery Maya auto-book from a call, text, or chat. The dispatch board shows the reasoning inline.

♬

Team voice match

Maya talks the way your franchise actually talks.

What it doesTrained on your real call recordings and message history. Picks up your tone, your shorthand, the local references. Not a generic chatbot voice.

⌬

Per-staff SMS profiles

Different voice for different team members.

What it doesMaya sounds like Carlos when texting on his behalf, and like Ana when texting on hers. Profiles, signatures, even sign-off style.

☾

Quiet-hours respect

No customer texts at midnight. Ever.

What it doesHard-coded send windows per franchise. Maya holds drafts overnight and releases them when your local quiet window ends.

⊘

Auto opt-out

STOP just works. Forever, across channels.

What it doesHonors opt-outs the moment they happen — and remembers across SMS, email, and outbound campaigns. Compliance handled.

⊠

Outreach gate

Never double-messages a contact.

What it doesIf Maya already reached out today, the second campaign skips this contact. Customers don't get hit three times because three workflows fired.

⌷

Unified inbox

Calls, texts, emails, web forms, SM messages — one feed.

What it doesEvery channel a customer can reach you on funnels into a single timeline per contact — RingCentral calls, SMS, Gmail leads, Scorpion forms, and ServiceMinder messaging, all in one place.

Where you see itInbox tab. Filter by channel, status, or unread.

⊞

Extraction from calls

Pulls every detail out of every call — automatically.

What it doesName, address, intent, urgency, brand or fixture mentioned, rough budget signal — extracted in real time as the conversation happens.

⤓

Auto-book from calls & chats

If a customer asks for a time, the calendar fills itself — route-aware.

What it doesWhen Maya or the inbox spots booking intent — "can we do Thursday at 10?" — she checks your schedule, avoids traffic, and groups the appointment with nearby jobs already on the board. Confirms, drops it on the right tech's calendar, and pushes through to ServiceMinder.

⇲

Smart auto-replies

Drafts your next reply — you send it with one tap.

What it doesEvery inbound message comes pre-loaded with a contextual draft — pulled from history, intent, and your house style.

🎙

Voice-to-text cleanup

Dictate from the truck. Send a professional version.

What it doesHold the mic, ramble — "tell the murphys we're running 20 late." Raabet cleans the grammar, matches your tone, sends it as a polished customer message.

⏱

Smart send timing

Knows when to send, when to wait, when to skip entirely.

What it doesPer-contact decision before every outbound message. Pre-computes "send now," "send in 4 hours," or "don't send — they just answered."

⌖

Intent extraction

Reads every message and pulls out what they actually want.

What it doesFrom a voicemail, text, or web form: project type, urgency, fixture count, decision timeline, budget signals — all auto-tagged.

Where you see itLead detail card. No more re-reading the thread to remember what they said.

⟿

Source attribution

Tracks how they found you — without asking.

What it does"Saw the truck on Smith Street." "Neighbor referral." "Google search." Maya catches the source mid-conversation and tags the lead so your marketing actually has numbers.

$

Estimated value sizing

Categorizes new leads by dollar range, automatically.

What it doesPulls signals — fixture count, project scope, property — and bands the lead into a value range. Helps you prioritize who to call back first.

⌂

Property intel

Adds property + neighborhood context to every lead.

What it doesThe address tells a story — lot size, neighborhood density, whether you've worked on neighboring properties. Raabet attaches that automatically.

⇉

Auto pipeline tracking

Leads move through stages without you dragging cards.

What it doesEvery action — Maya replied, consult booked, proposal sent, deposit received — auto-advances the lead's stage. Your pipeline view is always live.

★

Hot-lead surface

The most valuable leads of the day, ranked on Today.

What it doesCombines estimated value, urgency signals, and time decay to score leads. The top of the list is what you should call first — no guesswork.

⤬

Duplicate detection

Same person, different channel — one record.

What it doesA caller who texts, then calls, then fills out the form gets one unified contact — not three. Phone-matched + name-matched + address-matched de-dup.

⛏

Lead mining (own DB)

Raabet finds new opportunities hiding in your customer list.

What it doesScores every contact you've ever served — last visit > 18 months, high LTV, seasonal due, neighbors of recent installs — and surfaces a ranked list of who's worth re-engaging this week.

✓

Auto-book design consults

New leads land on the designer's calendar — automatically.

What it doesQualified new leads with project intent get offered + booked into an available consult slot in the same conversation. No phone tag.

Where you see itDesigner's ServiceMinder calendar fills itself. You see the booking on Today with the brief attached.

⇆

ServiceMinder two-way sync

Raabet sees what's available, books it in your real calendar.

What it doesReads availability from SM, writes appointments back, syncs status changes both ways. No double-booking, no shadow calendar.

⌛

Pending bookings

Books a consult before you have the address.

What it doesWhen a lead is ready to book but won't share the address yet, Raabet holds the slot and completes the address in the background — instead of losing the booking.

⏵

Quick Book

Service tickets queued for a 1-tap confirm.

What it doesService calls aren't auto-booked (truck rolls = your call). Raabet stages the suggested time, the right tech, and the brief — you tap once to dispatch.

📋

Technician brief

The tech opens the job with the full picture.

What it doesCustomer history, current issue, photos, what's in plan, last visit notes — all attached to the ticket before the tech leaves the shop.

❄

Seasonal closure awareness

Won't book inside your holiday breaks.

What it doesYou mark your closures once. Maya respects them when offering slots, and tells the caller honestly when you'll be back.

⫶

Per-staff calendars

Knows who does design vs. service vs. holiday lights.

What it doesBooking respects role + skill. A holiday-lights install request won't get put on your designer's schedule.

≡

Auto-brief on every contact

Customer card pre-written before you click in.

What it doesLTV, jobs done, plan status, referrals made, last note — surfaced as a short narrative whenever a contact appears in Inbox or Today.

⌇

Complete activity timeline

Every call, text, email, job, photo, payment — one timeline.

What it doesOpen any contact and see the full chronological story — first call, every text since, every install, every service visit, every dollar. No tab-hopping, no piecing things together.

∑

Lifetime value tracking

Every dollar from every job, rolled up per customer.

What it doesPulls from ServiceMinder + QBO. You see whether a $400 service ticket is for a $40K customer or a one-time job.

↬

Referral graph

Who referred whom — and which referrals convert.

What it doesMaya catches "my neighbor at 42 Elm has your lights" and ties the new lead back to the source. Your best customers become measurable.

⌗

Job history per address

Every install, repair, bulb swap — by location.

What it doesThe Murphys' address shows every job ever done there, every fixture installed, every part replaced — in one timeline.

◨

Property visual memory

Every photo of every job, tied to the address.

What it doesThree years of installs at the same house — all there, sorted by date and tech. Open the customer card and you're looking at the yard's complete visual history.

✦

Holiday lights renewal tracking

Knows who's due for holiday install — every October.

What it doesSeasonal cohorts surface a list of "renewal due" customers before the holiday rush. One-click campaign reach-out.

?

Ask anything

Type the question, get the answer pulled from live data.

What it does"How many leads from Smith Street this year?" "Who hasn't been visited in 18 months?" "What's our hot-lead conversion rate?" — type the question, get the answer.

Where you see itAvailable from any page via the Ask bar. 40+ underlying tools query your live data.

¶

Plain-English queries

Ask like you'd ask a manager — not a database.

What it does"Top 10 customers by revenue last 18 months, but only ones we haven't seen since spring." Raabet translates that into the right query and hands you the answer as a table, list, or short summary.

⤳

Multi-step conversations

Follow-ups remember what you just asked.

What it doesAsk about Q3 revenue, then "break it down by service type," then "now just for design-build." Each step builds on the last instead of starting from scratch.

●

Live data, not stale exports

Every answer comes from your current pipeline.

What it doesBookings made an hour ago show up in the answer. No nightly batch, no stale CSV. The numbers you see are the numbers right now.

⎙

Report generation on demand

Describe the report; get a formatted PDF.

What it does"Build me a holiday-lights renewal report for ZIP 27613 sorted by last install date." Out comes a one-page PDF, ready to share with your team or your franchise system.

⚡

Proactive insights

Raabet flags things you didn't think to ask.

What it does"Heads up — hot-lead conversion dropped 12% week over week, mostly in design-build." Surfaced in the Ask Raabet feed, not buried in a dashboard.

⬢

Weekly health report

A 1-page PDF, in your inbox, every Monday.

What it doesAuto-generated narrative: what happened, what changed, what to do about it. Reads like a status update from a really good GM.

⚑

Anomaly alerts

Pings you when something's slipping — before you notice.

What it doesConversion drops, response times slipping, a sudden quiet day on inbound. Raabet watches the trend and alerts only on real anomalies.

⊕

Network benchmarks

You vs. the rest of the franchise system.

What it doesAnonymized network metrics — lead-to-consult rate, proposal-to-close, avg ticket. Know whether you're top quartile without anyone calling.

◇

Today / Command Center

What needs your attention, right now. One screen.

What it doesHot leads, pending confirms, escalations, anomalies — all on the page you open with your coffee. No dashboard archaeology.

▽

Lead funnel view

Every stage, every drop-off, scored.

What it doesCounts at every stage, % conversion between stages, time-in-stage. See where leads stall — and which stages are leaking the most $.

⚠

Silent failure tracker

Catches the errors that used to hide.

What it doesA lead form that didn't reach you. A booking that didn't sync. Raabet watches for these and surfaces them — instead of letting them disappear.

▣

Call analysis

Every recorded call gets tagged + summarized.

What it doesSentiment, intent, outcome, missed opportunity flag. Pulls patterns across hundreds of calls so you can coach your team with real data.

⟿

Route scoring

Picks the right tech, the right truck, the right slot — by drive time, skills, and parts on board.

What it doesEvery appointment gets scored across your active techs: drive time from their previous job, skill match, fixtures already on the truck, traffic forecast, and current load. Top-scored slot is suggested first — and Maya uses the same scoring when she auto-books from calls and chats, so customers get a time that already fits your route.

Where you see itBooking flow, the dispatch board, and every Maya auto-book. Inline reasons show why each option ranked where it did.

◈

Raabet AR app

Point your phone at the yard. See the lighting before installing.

What it doesStandalone iOS / Android app. Tap to place path lights, accent lights, spots — see them lit up in night mode, on the real property. Closes design consults faster.

⊙

Mobile biometric login

Face ID / fingerprint to open Raabet on the go.

What it doesNo password fatigue for your techs. Secure access to today's jobs, customer briefs, and photos — from the truck.

◳

Photo platform

Before / after photos attached to every job, automatically.

What it doesTechs snap photos, Raabet tags them to the job + customer + fixture. Easy reuse for proposals, social, and warranty claims.

◔

Push notifications

The important things go to your phone — not your inbox.

What it doesConfigurable: hot lead in, escalation pending, anomaly alert. Skips the noise you don't want on the trail.

⊟

Project board

Every active install on one visual board.

What it doesCard per project, columns for status. Drag to move, click to see the brief + photos + history. Stand-up in 2 minutes instead of 20.

◐

In-app notifications

A single place for everything that needs your attention.

What it doesCentralized notification feed — mentions, escalations, system alerts. With read/unread + filter by type.

▦

Materials & inventory

Knows what's on the truck and what's in stock.

What it doesFixture counts, bulb types, wire lengths — tied to jobs, locations, and trucks. Tells you what's running low before the next install, not after.

⏍

Per-truck inventory

Each truck has its own stocked inventory record.

What it doesTap a truck and see what fixtures, bulbs, wire, and consumables are loaded. Decremented automatically when techs complete jobs — no manual updates.

⊞

Job material pull list

Tomorrow's installs come with a parts list.

What it doesEvery upcoming job auto-generates a pull list — by location, by truck, by tech. No more "we forgot the warm-white spares" calls from the field.

⚠

Low-stock alerts

Pings you a week before you'd run out.

What it doesSet thresholds once. Raabet tracks rolling consumption and pings you a week before you'd run out, with the supplier and quantity to reorder.

SM

ServiceMinder

Appointments, contacts, jobs, proposals — full sync.

What it doesBidirectional sync against your existing SM org. Raabet reads & writes — your operations team keeps working in SM if they want to.

RC

RingCentral

Calls + SMS routed through your existing business number.

What it doesInbound recordings, SMS threads, missed-call tracking — all pulled into Raabet for transcription, analysis, and Maya context.

QB

QuickBooks Online

Invoices + payments flow straight to your books.

What it doesCustomer + invoice sync from SM through QBO. LTV reports use real revenue, not estimates.

@

Gmail

Email leads pulled into your inbox feed.

What it doesConnects to your shop email. Pulls in lead-shaped messages, parses sender + intent, drops them in the unified inbox.

SC

Scorpion website

Web form submissions land as live leads.

What it doesYour franchise marketing site forms route through Raabet first — extraction, scoring, and Maya follow-up all happen before the lead hits SM.